TY - JOUR
T1 - Building an evaluation infrastructure
T2 - capturing feedback at the right time and place
AU - Brandrup, Morten
AU - Østergaard, Kija Lin
PY - 2017
Y1 - 2017
N2 - Infrastructuring does not happen by itself; it must be supported. In this paper, we present a feedback mechanism implemented as a smartphone-based application, inspired by the concept of infrastructure probes, which supports the in situ elicitation of feedback. This is incorporated within an evaluation infrastructure which enables clinicians to collaboratively evaluate IT system usage and related work practices. Access to the collected feedback is given through a central online repository presenting the feedback and analysed collaboratively. We describe this through a case where nurses collaborate by the means of electronic whiteboards on the infrastructuring of a procedure of patient transfer from an intensive care unit to a general ward.
AB - Infrastructuring does not happen by itself; it must be supported. In this paper, we present a feedback mechanism implemented as a smartphone-based application, inspired by the concept of infrastructure probes, which supports the in situ elicitation of feedback. This is incorporated within an evaluation infrastructure which enables clinicians to collaboratively evaluate IT system usage and related work practices. Access to the collected feedback is given through a central online repository presenting the feedback and analysed collaboratively. We describe this through a case where nurses collaborate by the means of electronic whiteboards on the infrastructuring of a procedure of patient transfer from an intensive care unit to a general ward.
UR - https://dl.eusset.eu/handle/20.500.12015/2897
U2 - 10.18420/IHC2017_011
DO - 10.18420/IHC2017_011
M3 - Article
SN - 2510-2591
VL - 1
JO - Reports of the European Society of Socially Embedded Technologies
JF - Reports of the European Society of Socially Embedded Technologies
IS - 1
ER -